Privacy Policy

Privacy Policy


The following Privacy Policy covers our website, ,(collectively, the “Key Lane Learning Centre Sites” or “our websites”), which are owned and operated by Key Lane Learning Centre, a body corporate doing business in the Hong Kong Special Administrative Region of the People’s Republic of China (referred to as “Key Lane Learning Centre”, “we”, “us”, or “our”). It is our goal to bring you information tailored to your personal interests but, at the same time, protect your privacy. Please read the following to learn more about our privacy policy.

Definition of Personal Information

In this Privacy Policy, personal information means any information from which a person can be personally identified (including your name, address, telephone number, email address, financial details, username, password and other information which you may disclose to us).

By using our products and/or services, you agree to us using your personal information you provide to us about you as described in this Privacy Policy. You do not have to provide personal information to access this Key Lane Learning Centre Sites, but if you do not supply certain information you will not be able to access some of its areas and facilities.

Usage of Personal Information

If you contact us (using any kinds of our social media fan pages, by email, telephone, through the Contact Us form on Key Lane Learning Centre Sites or otherwise), you may choose to provide certain personal information to us. By providing such information to us, you are agreeing that we may use it as described in this Privacy Policy. If you do not agree with and accept this Privacy Policy, please do not use the Key Lane Learning Centre Sites, provide information to us or use our products and/or services.

Coverage of This Privacy Policy

This Privacy Policy covers the usage of any personal data that we gather when you are on the Key Lane Learning Centre Sites, or by post, email, telephone, SMS, or via any kinds of our social media presences, and when you are using our product/services. Also, this Privacy Policy covers the usage of any personal data that our business partners or third parties such as our associated/related and joint venture companies may share with us. This Privacy Policy does not cover personal data (if any) that may be collected elsewhere, including without limitation offline and on other sites linked to and from the Key Lane Learning Centre Sites as well as the practices of third parties that Key Lane Learning Centre does not control or own, or individuals that Key Lane Learning Centre does not employ or manage.

Third Party Websites

The Key Lane Learning Centre Sites may contain links to third party websites, advertisers or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites, advertisers or services or their use of your personal data. If you access a third party website from our websites, you do so at your own risk and you understand that neither this Privacy Policy nor our Terms & Conditions apply to your use of such sites. We would encourage you to review the privacy policies and terms of use of any third party website, advertisers or service that you visit or use before providing your personal data to those third parties, and we shall not be liable in relation to your activities on or with those other third party websites, advertisers or services.

This Privacy Policy provides information on our obligations and practices under the Hong Kong Personal Data (Privacy) Ordinance (Cap 486).

Commitment to Protect Your Personal Information

Key Lane Learning Centre is committed to respecting your privacy when you submit personal information to us from Key Lane Learning Centre Sites. This Privacy Policy describes how we will use the personal information you choose to give to us through your use of Key Lane Learning Centre Sites. Unless we tell you otherwise, it also applies to personal information you choose to give to us when you use our other product and/or services.

Purpose of Collection

Personal Information provided or collected from you will only be used or disclosed for the following purposes:

  • to provide you with customer support and advice;
  • to provide you with customer service, and to address any complaints you may have;
  • to administer competitions;
  • to help prevent illegal activity or activity that threatens our computer systems or networks and to investigate any suspected breach of the Key Lane Learning Centre Sites Terms of Use;
  • to help us understand your needs and interests and how we can improve Key Lane Learning Centre Sites and our products and services;
  • to carry out our obligations arising from any contracts entered into between you and us and manage any order that you place with us;
  • to analyse the use of the Key Lane Learning Centre Sites to ensure that content are presented in the most effective manner for you and for your computer or other access device;
  • to monitor and/or keep records of our email and other communications with you, and to address the nature and purposes of the communications.
  • to send you information about our products and services (unless you have asked us not to) or, if you opt-in to receive promotional information and/or newsletters from us, we may use your Personal Information to contact you by email ,post or SMS with the information you have opted-in to receive;
  • to process payments or refunds, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business;
  • as permitted or required by authorities or otherwise required by subpoena, search warrant, court order, or other legal process, to defend against legal claims, to enforce our Terms of Use or other agreements or policies or as otherwise required by applicable laws and/or regulations.

However, we will not disclose your Personal Information to any third party for the purposes of direct marketing without your written consent.

Classes of Transferees

We may disclose your Personal Information to third parties for the purposes outlined in “Purpose of Collection” above, including, without limitation, the following third parties:

  • Our Service Providers: We may share your Personal Information with certain service providers who provide services for us or perform administrative or marketing activities on our behalf, or who develop, host or maintain our websites, social media pages or presences. These service providers may be granted access to some or all of the Personal Information you provide or we collect. Such service providers will be restricted from using the Personal Information you provide other than as is reasonably necessary to perform their services for us. We may also use service providers to assist us in aggregating such information, so that it does not include any information from which any individual can be identified. Without prejudice to the foregoing, the following is a non-exhaustive list of other entities that we may store, share, or transfer your information with in accordance with the provisions of this Privacy Policy:
    • Google Analytics
    • Facebook Pixels
    • WordPress
    • MailChimp
  • Business Transfers: If all or part of the business of Key Lane Learning Centre is bought, sold or otherwise transferred, the Personal Information you provide or we collect may be transferred as part of the purchase, sale or transfer.
  • Transfers to and sharing with other companies within the group of Key Lane Learning Centre: Personal Information, including information may also be shared or transferred to Key Lane Learning Centre a company registered in Key Lane Learning Centre which is within the same group of companies as us. Key Lane Learning Centre may use such Personal Information for the same purposes that we are allowed to use such Personal Information in accordance with this Privacy Policy or other consents you have given, and any reference in this Privacy Policy to “us”, “we” or “our” shall be deemed to include a reference to Key Lane Learning Centre.
  • Professional advisers;
  • Credit reference organizations and other third party reference organizations;
  • Other third parties as part of customer due diligence;
  • Any other person or entity who has established or proposes to establish any business relationship with us;
  • Regulators and government agencies;
  • Law enforcement agencies; and
  • The Courts.

Channels of collection

Public Areas

When you post, contribute or share any content to a public area including but not limited to Forum or comments sections of the Key Lane Learning Centre Sites, the content you submit will be made available to the general public. To protect your privacy, we would recommend that you exercise caution when submitting, sharing or posting on such public area any personal data or sensitive information such as but not limited to your full name, address, phone number, or any other information that would allow other users or third parties to locate you or obtain information about you. You are entirely responsible for your use of Key Lane Learning Centre Sites, for all of the contents that you submit or post on our websites, for any and all activities that occur under your account, and for ensuring, protecting and safeguarding the confidentiality and the security of your account. We shall not be held liable for any claims, loss or damage resulting from a breach of the foregoing, or your use of and contributions on our websites, or any unauthorized use of your account.

Automatic Information

Our servers may automatically collect automatic and/or aggregate information about your computer or electronic device when you visit Key Lane Learning Centre Sites, including without limitation the website that referred you, Internet Protocol (“IP”) address, the type and configuration of the internet browser of your computer or electronic device, browsing preference such as language settings and font size, geo-location information and operating system of the computer or electronic device used for accessing our websites, and other usage and traffic information. Key Lane Learning Centre uses this automatic and/or aggregate information to analyze trends, gather and prepare statistics or demographic information and administer our websites so that we may provide improved web experiences to our users. Such automatic and/or aggregate information might be collected in a manner that would identify you personally. We may provide automatic and/or aggregate information, which are not personal data, to our partners about how our users, collectively use our websites. We may share this information with our partners, so that they may further understand the usage of their areas and our websites, so that they too can provide you with a better web experience. There may also be occasions when we are legally required to disclose or provide access to our database in order to cooperate with police investigations or other legal proceedings or otherwise comply with any applicable laws or regulations, court order or lawful requests from any government authority. In those instances, the data is provided only for that purpose. For the avoidance of doubt, this Privacy Policy in no way restricts or limits our collection and use of such automatic and/or aggregate information.


In order to distinguish you from other users—especially other users on the same network as you— we may use cookies to track your specific computer or electronic device. Cookies are small computer text files that are sent from a website to the browser of your computer or electronic device and are stored on your device. Generally, cookies do not recognize you personally and are not harmful to your device. Cookies are used by websites that you visit and browse to improve your website browsing experience and provide the website operators with non-personal data or analytical information to help improve the quality of their websites for their users’ website browsing experience. For example, we use cookies to save your device’s browsing preferences and settings. For these reasons we require that you keep cookies enabled when using our websites. Please note that if you choose to disable cookies on your computer or electronic device, you may find that some of the features and functionality of our websites may not work properly. Additionally, our cookies may be accessible by third parties or provided by third parties including but not limited to, for example, Google via Google Analytics on our websites. We do not have any control over and are not responsible or liable for such third parties’ collection and use of the cookies. Please refer to those third parties’ relevant policies regarding their collection and use of cookies for further information.

Social Media Plug-Ins

Our Internet presence uses social plug-ins (“plug-ins”) from including but not limited to Facebook and Google to establish a connection to the respective social-media site. In some cases only data on the browser use is passed on. However, if you actively use plug-ins (in your Facebook profile for example) this information is also passed on. If you are a member of any Social Medias found in our websites and do not want them to collect data on your visits to our websites, please be sure to log out of these social media prior to visiting our sites.

Marketing & Communication

We may use your name, email address and/or telephone (“Contact Information”) to send you special offers, promotional material and other news in relation to our products or services, but only if we receive your consent for such use. You may opt-out (either entirely or selectively) at any time, free of charge, by

  • Using the unsubscribe facility in an e-mail or other electronic communication from us;
  • Sending an e-mail to: Mr. Lam by

We will remove you from our marketing lists as soon as is reasonably practicable after you opt out.

Access to, or Updates to, Personal Information

You have the right to request access to and/or correction of any Personal Information that you provide to us. You can ask us to update, correct or provide you with a copy of the Personal Information we hold about you. Any request for a copy of your Personal Information may be subject to a fee of HKD $150 to meet our costs in providing this to you. You can make a request by emailing to Mr. Lam at


We may amend this Privacy Policy from time to time, and the amended version will be posted on our websites in place of the old version. We will also include the date that the currently displayed Privacy Policy took effect to help you determine whether there have been any changes since you last used the website. The changes in this Privacy Policy become effective as soon as the changes are published to Key Lane Learning Centre Sites. If you continue to use our websites after the changes become effective, it will signify your agreement to be bound by such modifications or revisions. If you do not agree with the revised/updated Privacy Policy, you must immediately cease using our websites and service.

This Privacy Policy is written in the English and Chinese languages. However, the English language text will prevail in the event of any inconsistency.These Terms were last updated on 14/11/2017